INFORMATION WEBSHOP

You can easily order products via sportpaardenarts.nl. Place the desired items in your shopping cart, pay for your order as a guest or create an account. We ship your order with a package service. In most cases, you will receive a track & trace code from us so that you can easily monitor your order.

Your order will be sent on the same day in 99% of the cases if you order before 3 p.m. Orders after 3 p.m. can take a day longer. Orders placed on Friday after 3 p.m., Saturday and Sunday are sent on Monday.
The following delivery times are given as an indication:

The shipping costs are shown including VAT.

There is an exception for sending the Haygain hay steamers:

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product(s). You will then be credited with the order amount. However, the costs for returning from your address to us are for your own account. If you make use of your right of withdrawal, the product with all supplied accessories and in the original condition and packaging will be returned to the entrepreneur. To make use of this right you can return the product together with form for withdrawal. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
The return address is:
sportpaardenarts.nl
Gruttoweg 46
3897LT Zeewolde
The Netherlands

We would like to point out that the product is excluded from the right of withdrawal if the warranty seal and/or the seal is broken after delivery (Article 10, paragraph 10 of our webshop conditions).

Do you have a complaint about a product or service from sportpaardenarts.nl? It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can mail to: webshop@sportpaardenarts.nl. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this.
Are you not satisfied with the handling of your complaint? sportpaardenarts.nl fully conforms to the disputes procedure of the Thuiswinkel organization. You can submit your complaint to the Disputes Committee. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. View the ODR platform.